Service Design and AI Innovation
Service design is a human-centered approach that focuses on improving the interaction between a service provider and its users. AI innovation refers to the development and application of new artificial intelligence technologies and methods to solve problems, improve processes, and create new opportunities.
When these disciplines intersect, service design and AI innovation can lead to improvements across a variety of industries. For example, it’s likely that you have received a personalized suggestion from a retailer online. AI enables businesses to analyze large amounts of user data and provide personalized service recommendations based on individuals’ behaviors and past purchases. It can also make services more efficient and responsive to user needs through predictive analytics, automation and enhanced design tools.
Students can learn more about service design and AI innovation in the following HCII courses:
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Why Pittsburghers Are Already Stressed About the Parkway East Closure — and What They Can Do About It
NEWSBefore the upcoming closure of the Parkway East, many Pittsburgh commuters are already feeling the stress.
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CMU at DIS 2026
NEWSThe Association of Computing Machinery (ACM) Conference on Designing Interactive Systems (DIS) was held June 13-17, 2026, in Singapore. ...
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Looking Ahead: AI Needs UI
NEWSThere is a distinct tension when opening an artificial intelligence (AI) tool and facing that empty text box with its blinking cursor. Wha...
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Don’t Let FOMO Be Your Organization’s AI Strategy
NEWSDriven by the fear of falling behind their competitors, organizations are rushing to throw AI at their problems. But it's not solving ever...
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How Do Boomers Really Feel About AI?
NEWSAs older adults embrace artificial intelligence, they want the technology to be more in tune with their emotional needs, according to a re...
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Q&A with AI & Design Podcast Hosts
NEWSFor professional designers and product managers in 2026, keeping pace with the advancements in artificial intelligence (AI) and design fee...
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CMU Launches Human-Centered AI Research Center with Seoul National University
NEWSCarnegie Mellon University and Seoul National University (SNU) have announced a new collaboration to advance human-centered artificial int...
Games and Climate
PROJECTHow can games help address the challenge of climate change? Through research and design, we are exploring ways that games can motivate collective action, ...
BloomBoard Collaborate
PROJECTMetals Prime, a team of five masters students from Carnegie Mellon University partnered with BloomBoard to envision a product to support educator learning...
Seniors and Quality of Life Technology
PROJECTWe address quality of life issues for seniors who have difficulty interacting with virtual information spaces. We lead projects to improve safe driving th...