Resolve
2015

Bloomberg partnered with Team Resolve to apply their HCI skills to improve the efficiency of Bloomberg Analytics (Bloomberg’s help desk department) in answering the thousands of client inquiries they receive daily. However, their breakneck work pace, a rapidly changing ecosystem, a complex product, and a diverse population of demanding clients can make the Analytics department's goals difficult to achieve.
Project Website
Link to project
Project Sponsor's Website
Bloomberg
Researchers
Elizabeth Imas, Jason Azares, Raghav Mujumdar, Mike Vu, Liz Wagstaff