PNC Bank Corporate & Institutional Banking
2019
MHCI Capstone
How could the client improve the online banking experience for their commercial banking customers? The team applied a variety of human-centered design methods to identify opportunities to improve the user experience of performing essential tasks and troubleshooting problems with an online banking tool.
Link to Project
Designing for Customer Care
Students
Won-Woo Chung, Annette Hong, Hyun Woo Paik, Se One Park, Nathalie Rayter